Inside Sales & Admin Logistics Coordinator -Sun Valley, CA

Job Description

Position Overview

A growing industrial B2B organization is seeking a Back Office / Inside Sales Assistant to support daily commercial operations across sales, service, logistics, and customer coordination functions. This individual will play a critical role in maintaining operational efficiency, supporting customer communication, processing orders, and ensuring accurate administrative and ERP data management.

This is a fully on-site role within a technical manufacturing environment supporting North American operations.

Key Responsibilities

Inside Sales & Customer Support

• Prepare and manage customer quotations in coordination with sales and technical teams
• Process customer purchase orders and maintain accurate order tracking
• Communicate with customers regarding order updates, delivery timelines, and documentation
• Support invoicing follow-up and general sales administration activities
• Maintain professional and responsive customer communication

Back Office & Operations Coordination

• Serve as a liaison between sales, service, operations, manufacturing, and logistics teams
• Maintain organized commercial and operational documentation including contracts, order files, and compliance records
• Ensure accuracy of customer and operational data within internal systems
• Support coordination of domestic and international operational activities

Administrative & Team Support

• Assist field sales and service teams with scheduling and operational coordination
• Prepare basic reporting related to sales activity, backlog, forecasting, and KPIs
• Contribute to process improvements and operational efficiencies as the organization continues to grow
• Support internal communication and cross-functional collaboration

Qualifications

Experience & Background

• Associate’s or Bachelor’s degree in Business, Sales Administration, or related field preferred
• 3–5 years of experience in Inside Sales, Sales Administration, Customer Service, or Commercial Back Office support
• Experience within manufacturing, industrial, technical, or B2B environments strongly preferred

Skills & Competencies

• Strong organizational and administrative abilities
• High attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and customer service skills
• Comfortable working within a small to mid-sized organization
• Proactive, dependable, and team-oriented mindset

Systems & Technical Skills

• ERP experience required; SAP Business One or similar systems preferred
• CRM experience preferred
• Strong Microsoft Excel proficiency
• Working knowledge of Microsoft Outlook, Teams, and standard office tools

Additional Qualifications

• Spanish language skills are a plus
• Must be authorized to work in the United States without sponsorship

Work Environment

• Fully on-site position
• Collaborative office setting with close interaction across sales, service, and leadership teams
• Industrial B2B environment supporting engineered and technical products